Frequetly Asked Questions

We use advanced and dedicated server hosted in United Kingdom with high level of security solutions to prevent hackers and cyber scammers. We have firewall systems to keep snoopers out and to keep your data safe. We have done everything practicable to ensure that your data are secured while high level of data management integrity has been put in place to ensure that your data are strictly for what have been agreed with you.

CHURCHDBMAS is web-based solution that with a very excellent user interface. This solution is not device specific while you do not need to download or install anything on your computer or device to use it. You are welcome to access on any device of your choice without any hinderance or barrier. Should you encounter any problem accessing the solution on any device, please do not hesitate to contact us immediately and this will be rectified within few hours.

Absolutely! All our plans include 24hours turn-around technical support. Our support team pick up technical support tickets 24x7 and we endeavour to resolve every query in less than 24 hours, except for specific requirements that may need us to develop a module on the system to meet your need once agreed with you.

Can someone Train my staff(s)?

YES...We are happy to arrange an office based 1-2-1 training for your operations staff for a token to cover the extra manpower hour for our support and training team. However, we are happy to do an hour online or telephone training free of charge.

We pride in supporting all sizes of organisation. We are well familiar with the fact that many smaller organisations might be using a cloud-based solution for the first time with a few or no high techno manpower. We have available telephone technical support to ensure that the administrator can adequately set up the system, create accounts, post transactions and generate various reports that are important for the growth and operations of the organisation.

If there's something you need, we've probably already thought of it and included it. However, we are improving the solutions from time to time and an upgrade version will be made available soon. Should you have a specific need, please speak to us and we will be happy to engage with you to ensure that the modules are delivered in our next upgrade.